Refund and Cancellation Policy

Our courses are online. There is nothing to ship. Access is activated in your account right after a successful payment. Each course is a one-time payment, not a subscription, so there is nothing to cancel later.

You are eligible for a full refund if:

• you were charged twice for the same course (we refund the extra payment);
• your payment succeeded but the course did not unlock and we cannot fix it; or
• you ask within 2 days of buying and have not yet submitted the course exam.

We cannot refund a course after you have submitted its exam or received its certificate, or after the 2-day period has passed, unless one of the first two cases above applies.

Email contact@thestemlabs.in from your registered address with the course name and your payment ID (it starts with pay_). We will reply with a decision as soon as we can.

Approved refunds go back to the original payment method. After we approve, your bank usually takes 5 to 7 working days to show it.

This policy covers online courses on this site. Offline workshops and physical project kits are arranged separately and follow the terms agreed with you at enrollment.